🏢 Company Profile
NBI Bank is a leading financial institution in Iraq, focused on delivering modern banking solutions to individuals and businesses. The bank is committed to digital transformation, customer trust, and expanding its online presence to meet evolving market demands.
🧩 Problem Statement
NBI Bank lacked centralized digital control over its public-facing assets, including its Google Maps business profile. The absence of verified ownership and outdated contact information undermined customer trust, limited engagement, and blocked the support team from resolving critical inquiries. Additionally, the bank needed structured proposals and a scalable website to support service delivery and stakeholder communication.
📊 Project Challenges
No verified ownership of the bank’s Google Maps business profile.
Previous account holder was unreachable, complicating the recovery process.
Google’s standard validation required multiple video submissions, delaying resolution.
Limited digital infrastructure and fragmented proposal documentation.
No centralized Google Business Profile to present services, engage clients, or support marketing efforts.
💡 Proposed Solutions
Ownership Recovery: Navigated Google’s validation process using a strategic shortcut, bypassing multiple video submissions and securing account access.
Account Transfer: Transferred ownership from an inactive user to the rightful manager (Marketing Team Lead), enabling full control over the bank’s business profile.
🎯 Applied Strategy
Phase 1️⃣
Digital Asset Recovery
Identified inactive ownership and initiated Google Maps recovery protocol.
Used targeted validation techniques to expedite account verification.
Coordinated with Google support to transfer ownership to the bank’s marketing manager.
Phase 2️⃣
Strategic Documentation
Structured project goals into a formal proposal with scope, deliverables, and KPIs.
Aligned documentation with internal approval workflows and external partner expectations.
Phase 3️⃣
Transferring Ownership
Our team was able to obtain full administrational access to the NBI bank Google Maps locations, and assigned new primary owner, several owners, and staff.
✅ Final Results
🔐 Secured verified ownership of NBI’s Google Maps profile, restoring control and credibility.
📞 Enabled support team to respond to customer messages and resolve profile issues in real time.
📄Transferred the account ownership to the bank marketing team and provide them with the required training to understand how to manage the business porfile like a PRO.